.cd-op-actions{display:grid;gap:10px;padding:10px;border:1px solid var(--cd-border);border-radius:8px;background:var(--cd-canvas)}.cd-op-actions-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.cd-op-actions-title{font-size:11px;font-weight:800;color:var(--cd-text-2);text-transform:uppercase}.cd-op-actions-status{display:flex;flex-wrap:wrap;gap:6px}.cd-op-actions-status button,.cd-op-actions-form button,.cd-op-actions-secondary{min-height:28px;border:1px solid var(--cd-border);border-radius:6px;background:var(--cd-rail);color:var(--cd-text);font-size:12px;font-weight:700;cursor:pointer}.cd-op-actions-status button{padding:0 9px}.cd-op-actions-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px}.cd-op-actions-form input{min-width:0;min-height:30px;border:1px solid var(--cd-border);border-radius:6px;padding:0 8px;background:var(--cd-canvas);color:var(--cd-text)}.cd-op-actions-form button{padding:0 10px}.cd-op-actions-secondary{width:100%;padding:0 10px;text-align:left}.cd-op-actions-message{color:var(--cd-text-2);font-size:12px;line-height:1.35}.cd-op-actions-insights{display:grid;gap:8px}.cd-op-actions-insight{display:grid;gap:4px;border:1px solid var(--cd-border);border-radius:6px;padding:8px;background:var(--cd-rail)}.cd-op-actions-insight-title{color:var(--cd-text);font-size:12px;font-weight:800}.cd-op-actions-insight ul{display:grid;gap:3px;margin:0;padding-left:16px}.cd-op-actions-insight li{color:var(--cd-text-2);font-size:12px;line-height:1.3}.cd-op-actions-message[data-tone=error]{color:var(--cd-danger)}.cd-op-actions button:disabled{opacity:.5;cursor:not-allowed}@font-face{font-family:IBM Plex Sans;font-style:normal;font-weight:100 700;font-display:swap;src:url(/chatdesk/assets/fonts/IBMPlexSans.woff2) format("woff2")}@font-face{font-family:IBM Plex Mono;font-style:normal;font-weight:400;font-display:swap;src:url(/chatdesk/assets/fonts/IBMPlexMono-400.woff2) format("woff2")}@font-face{font-family:IBM Plex Mono;font-style:normal;font-weight:500;font-display:swap;src:url(/chatdesk/assets/fonts/IBMPlexMono-500.woff2) format("woff2")}:root{--cd-bg: #ffffff;--cd-canvas: #ffffff;--cd-rail: #f7f7f7;--cd-panel: #fafafa;--cd-hover: #f4f4f4;--cd-hover-strong: #ededed;--cd-selected: #eff4ff;--cd-selected-border: #2563eb;--cd-border: #e5e5e5;--cd-border-strong: #d4d4d4;--cd-border-soft: #ececec;--cd-text: #171717;--cd-text-2: #525252;--cd-text-3: #a3a3a3;--cd-text-inv: #ffffff;--cd-accent: #2563eb;--cd-accent-weak: #eff4ff;--cd-accent-hover: #1d4ed8;--cd-link: #2563eb;--cd-green: #16a34a;--cd-green-bg: #ecfdf5;--cd-amber: #d97706;--cd-amber-bg: #fef3c7;--cd-red: #dc2626;--cd-red-bg: #fee2e2;--cd-violet: #7c3aed;--cd-violet-bg: #f3e8ff;--cd-ch-email: #6366f1;--cd-ch-web: #475569;--cd-ch-whatsapp: #16a34a;--cd-ch-sms: #0891b2;--cd-ch-instagram: #db2777;--cd-ch-messenger: #2563eb;--cd-ch-twitter: #0f172a;--cd-ch-chat: #0891b2;--cd-ch-voice: #7c3aed;--cd-radius: 4px;--cd-radius-card: 6px;--cd-shadow-lg: 0 8px 24px rgba(0,0,0,.1), 0 2px 6px rgba(0,0,0,.06);--cd-font-size: 13px;--cd-line-height: 1.45;--cd-row-h: 28px;--cd-pad: 12px}body.cd-cozy{--cd-font-size: 14px;--cd-line-height: 1.55;--cd-row-h: 32px;--cd-pad: 14px}body.cd-dark{--cd-bg: #0f0f10;--cd-canvas: #121213;--cd-rail: #161617;--cd-panel: #141415;--cd-hover: #1d1d1f;--cd-hover-strong: #242426;--cd-selected: #12203a;--cd-selected-border: #3b82f6;--cd-border: #26262a;--cd-border-strong: #35353a;--cd-border-soft: #1f1f22;--cd-text: #e7e7e7;--cd-text-2: #a1a1a8;--cd-text-3: #6b6b73;--cd-accent: #3b82f6;--cd-accent-weak: #12203a;--cd-accent-hover: #2563eb;--cd-link: #60a5fa;--cd-green-bg: #0c2d1e;--cd-amber-bg: #2b1e08;--cd-red-bg: #2b0f10;--cd-violet-bg: #1c1030}*{box-sizing:border-box}html,body{margin:0;padding:0}body{font-family:IBM Plex Sans,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-feature-settings:"ss01","cv11";font-size:var(--cd-font-size);line-height:var(--cd-line-height);color:var(--cd-text);background:var(--cd-bg);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}button{font:inherit;color:inherit;background:none;border:0;padding:0;cursor:pointer}input,textarea,select{font:inherit;color:inherit}a{color:var(--cd-link);text-decoration:none}a:hover{text-decoration:underline}.cd-scroll{scrollbar-width:thin;scrollbar-color:var(--cd-border-strong) transparent}.cd-scroll::-webkit-scrollbar{width:10px;height:10px}.cd-scroll::-webkit-scrollbar-thumb{background:var(--cd-border-strong);border-radius:8px;border:3px solid var(--cd-bg)}.cd-scroll::-webkit-scrollbar-track{background:transparent}.cd-app{display:flex;height:100vh;width:100vw;background:var(--cd-canvas);overflow:hidden}.cd-main{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0}.cd-rail{width:56px;background:var(--cd-rail);border-right:1px solid var(--cd-border);display:flex;flex-direction:column;align-items:center;padding:10px 0 12px;gap:2px;flex-shrink:0}.cd-rail-logo{width:32px;height:32px;border-radius:6px;background:var(--cd-text);color:var(--cd-text-inv);display:grid;place-items:center;font-weight:700;font-size:13px;letter-spacing:-.02em;margin-bottom:10px;font-family:IBM Plex Mono,monospace}.cd-rail-btn{width:36px;height:36px;border-radius:6px;display:grid;place-items:center;color:var(--cd-text-2);position:relative}.cd-rail-btn:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-rail-btn[aria-pressed=true]{background:var(--cd-hover-strong);color:var(--cd-text)}.cd-rail-btn[aria-pressed=true]:before{content:"";position:absolute;left:-10px;top:8px;bottom:8px;width:2px;background:var(--cd-text);border-radius:2px}.cd-rail-btn .cd-badge{position:absolute;top:2px;right:2px;min-width:14px;height:14px;padding:0 3px;background:var(--cd-red);color:#fff;font-size:9px;font-weight:600;border-radius:999px;display:grid;place-items:center;border:1.5px solid var(--cd-rail);font-family:IBM Plex Mono,monospace}.cd-rail-sep{width:20px;height:1px;background:var(--cd-border);margin:6px 0}.cd-rail-spacer{flex:1}.cd-rail-avatar{width:28px;height:28px;border-radius:999px;background:var(--cd-accent);color:#fff;font-weight:600;font-size:11px;display:grid;place-items:center;margin-top:4px;position:relative;overflow:hidden}.cd-rail-avatar:after{content:"";position:absolute;bottom:-2px;right:-2px;width:10px;height:10px;background:var(--cd-green);border:2px solid var(--cd-rail);border-radius:999px}.cd-topbar{height:40px;border-bottom:1px solid var(--cd-border);display:flex;align-items:center;padding:0 12px;gap:8px;background:var(--cd-canvas);flex-shrink:0}.cd-topbar-search{display:flex;align-items:center;gap:6px;height:26px;padding:0 8px;border:1px solid var(--cd-border);border-radius:4px;background:var(--cd-panel);color:var(--cd-text-3);width:min(280px,100%);min-width:160px;max-width:280px;font-size:12px}.cd-topbar-search:focus-within{border-color:var(--cd-accent);background:var(--cd-canvas)}.cd-topbar-search input{border:0;outline:0;background:transparent;flex:1;color:var(--cd-text);font-size:12px}.cd-topbar-kbd{font-family:IBM Plex Mono,monospace;font-size:10px;padding:1px 5px;border:1px solid var(--cd-border);border-bottom-width:2px;border-radius:3px;color:var(--cd-text-3);background:var(--cd-canvas)}.cd-topbar-spacer{flex:1}.cd-topbar-btn{height:26px;padding:0 8px;display:inline-flex;align-items:center;gap:6px;border:1px solid transparent;border-radius:4px;color:var(--cd-text-2);font-size:12px}.cd-topbar-btn:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-topbar-btn.cd-pill{padding-right:4px}.cd-topbar-btn .cd-count{font-family:IBM Plex Mono,monospace;font-size:10px;background:var(--cd-hover-strong);padding:1px 5px;border-radius:3px;color:var(--cd-text)}.cd-tabs{height:36px;display:flex;align-items:stretch;border-bottom:1px solid var(--cd-border);background:var(--cd-panel);flex-shrink:0;overflow-x:auto;overflow-y:hidden;scrollbar-width:none}.cd-tabs::-webkit-scrollbar{display:none}.cd-tab{min-width:180px;max-width:220px;display:flex;align-items:center;gap:8px;padding:0 10px 0 12px;border-right:1px solid var(--cd-border);background:var(--cd-panel);color:var(--cd-text-2);font-size:12px;position:relative;flex-shrink:0}.cd-tab:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-tab[data-active=true]{background:var(--cd-canvas);color:var(--cd-text)}.cd-tab[data-active=true]:after{content:"";position:absolute;left:0;right:0;bottom:-1px;height:2px;background:var(--cd-text)}.cd-tab-icon{width:14px;height:14px;flex-shrink:0;display:grid;place-items:center;color:var(--cd-text-3)}.cd-tab[data-active=true] .cd-tab-icon{color:var(--cd-text)}.cd-tab-title{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}.cd-tab-num{font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--cd-text-3)}.cd-tab-close{width:16px;height:16px;border-radius:3px;display:grid;place-items:center;color:var(--cd-text-3);opacity:0;transition:opacity .1s}.cd-tab:hover .cd-tab-close,.cd-tab[data-active=true] .cd-tab-close{opacity:1}.cd-tab-close:hover{background:var(--cd-hover-strong);color:var(--cd-text)}.cd-tab-add{padding:0 12px;display:inline-flex;align-items:center;gap:4px;color:var(--cd-text-2);font-size:12px;border-right:1px solid var(--cd-border)}.cd-tab-add:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-workspace{flex:1;display:flex;min-height:0;min-width:0}.cd-inbox{width:320px;border-right:1px solid var(--cd-border);display:flex;flex-direction:column;flex-shrink:0;background:var(--cd-canvas);min-height:0}.cd-inbox-header{height:38px;display:flex;align-items:center;gap:6px;padding:0 10px;border-bottom:1px solid var(--cd-border);flex-shrink:0}.cd-inbox-title{font-weight:600;font-size:13px;color:var(--cd-text);display:inline-flex;align-items:center;gap:6px;min-width:0}.cd-inbox-title .cd-count-chip{font-family:IBM Plex Mono,monospace;font-size:11px;font-weight:500;color:var(--cd-text-2);background:var(--cd-hover-strong);padding:0 5px;border-radius:3px;line-height:16px;height:16px;display:inline-flex;align-items:center}.cd-inbox-header-spacer{flex:1}.cd-inbox-iconbtn{width:24px;height:24px;border-radius:3px;display:grid;place-items:center;color:var(--cd-text-2);flex-shrink:0}.cd-inbox-iconbtn:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-inbox-filters{display:flex;flex-wrap:wrap;gap:4px 2px;padding:6px 8px;border-bottom:1px solid var(--cd-border);overflow:visible;position:relative;z-index:5}.cd-inbox-filters::-webkit-scrollbar{display:none}.cd-inbox-filter{height:22px;padding:0 7px;border-radius:3px;color:var(--cd-text-2);font-size:12px;display:inline-flex;align-items:center;gap:5px;flex-shrink:0;white-space:nowrap;max-width:112px;overflow:hidden;text-overflow:ellipsis}.cd-inbox-filter:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-inbox-filter[aria-pressed=true]{background:var(--cd-hover-strong);color:var(--cd-text);font-weight:500}.cd-inbox-filter .cd-filter-count{font-family:IBM Plex Mono,monospace;font-size:10px;color:var(--cd-text-3)}.cd-inbox-filter-menu{position:relative;flex-shrink:0;min-width:0}.cd-inbox-filter-more{gap:4px;max-width:118px}.cd-inbox-filter-popover{position:absolute;top:26px;right:0;z-index:30;width:210px;padding:8px;border:1px solid var(--cd-border);border-radius:6px;background:var(--cd-panel);box-shadow:var(--cd-shadow-lg)}.cd-inbox-filter-group+.cd-inbox-filter-group{margin-top:8px;padding-top:8px;border-top:1px solid var(--cd-border-soft)}.cd-inbox-filter-group-title{padding:0 6px 5px;color:var(--cd-text-3);font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:0}.cd-inbox-filter-option{width:100%;min-height:28px;padding:0 7px;border-radius:4px;display:flex;align-items:center;justify-content:space-between;gap:8px;color:var(--cd-text);font-size:12px;text-align:left}.cd-inbox-filter-option span:first-child{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cd-inbox-filter-option:hover{background:var(--cd-hover)}.cd-inbox-filter-option[aria-checked=true]{background:var(--cd-selected);color:var(--cd-text);font-weight:600}.cd-inbox-filter-check{color:var(--cd-selected-border);font-size:11px}.cd-inbox-list{flex:1;overflow-y:auto;min-height:0}.cd-inbox-row{display:grid;grid-template-columns:32px 1fr auto;gap:10px;padding:10px 12px 10px 10px;border-bottom:1px solid var(--cd-border-soft);cursor:pointer;position:relative;align-items:start}.cd-inbox-row:hover{background:var(--cd-hover)}.cd-inbox-row[data-unread=true] .cd-inbox-row-name{font-weight:600;color:var(--cd-text)}.cd-inbox-row[data-unread=true] .cd-inbox-row-preview{color:var(--cd-text)}.cd-inbox-row[data-selected=true]{background:var(--cd-selected)}.cd-inbox-row[data-selected=true]:before{content:"";position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--cd-selected-border)}.cd-inbox-avatar{width:28px;height:28px;border-radius:999px;font-weight:600;font-size:11px;display:grid;place-items:center;color:#fff;flex-shrink:0;position:relative;margin-top:2px}.cd-inbox-avatar .cd-ch-badge{position:absolute;bottom:-2px;right:-2px;width:14px;height:14px;background:var(--cd-canvas);border-radius:999px;display:grid;place-items:center;color:var(--cd-text-2)}.cd-inbox-row-body{min-width:0}.cd-inbox-row-top{display:flex;align-items:baseline;gap:6px}.cd-inbox-row-name{font-weight:500;color:var(--cd-text-2);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0}.cd-inbox-row-time{font-size:11px;color:var(--cd-text-3);font-variant-numeric:tabular-nums;flex-shrink:0}.cd-inbox-row-subj{font-size:12px;color:var(--cd-text);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cd-inbox-row-preview{font-size:12px;color:var(--cd-text-2);margin-top:1px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical}.cd-inbox-row-meta{display:flex;gap:4px;margin-top:6px;flex-wrap:wrap}.cd-inbox-row-indicators{display:flex;flex-direction:column;align-items:flex-end;gap:4px}.cd-inbox-load-more{width:calc(100% - 24px);margin:10px 12px 14px;height:30px;border:1px solid var(--cd-border);border-radius:6px;background:var(--cd-bg);color:var(--cd-text-2);font-size:12px;font-weight:500;cursor:pointer}.cd-inbox-load-more:hover:not(:disabled){background:var(--cd-hover);color:var(--cd-text)}.cd-inbox-load-more:disabled{cursor:wait;color:var(--cd-text-3);opacity:.75}.cd-unread-dot{width:6px;height:6px;border-radius:999px;background:var(--cd-accent)}.cd-meta{width:240px;border-right:1px solid var(--cd-border);background:var(--cd-canvas);display:flex;flex-direction:column;flex-shrink:0;min-height:0}.cd-meta[data-collapsed=true]{width:36px}.cd-meta-header{height:38px;display:flex;align-items:center;padding:0 10px;border-bottom:1px solid var(--cd-border);gap:6px;flex-shrink:0}.cd-meta-header-title{font-size:12px;font-weight:600;color:var(--cd-text);letter-spacing:.02em;flex:1;text-transform:uppercase}.cd-meta-body{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:12px;min-height:0}.cd-meta[data-collapsed=true] .cd-meta-header-title,.cd-meta[data-collapsed=true] .cd-meta-body{display:none}.cd-field{display:flex;flex-direction:column;gap:4px}.cd-field-label{font-size:11px;font-weight:500;color:var(--cd-text-2);display:flex;align-items:center;gap:4px}.cd-field-label .cd-required{color:var(--cd-red)}.cd-field-action{margin-left:auto;color:var(--cd-link);font-size:11px;font-weight:500}.cd-field-action:hover{text-decoration:underline}.cd-input,.cd-select{height:28px;padding:0 8px;border:1px solid var(--cd-border-strong);border-radius:4px;background:var(--cd-canvas);color:var(--cd-text);font-size:12px;width:100%;display:flex;align-items:center;gap:6px;cursor:pointer}.cd-input:hover,.cd-select:hover{border-color:var(--cd-text-3)}.cd-input:focus-within,.cd-select:focus{border-color:var(--cd-accent);outline:0}.cd-select{justify-content:space-between}.cd-select-value{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:inline-flex;align-items:center;gap:6px;flex:1;min-width:0}.cd-select-chev{color:var(--cd-text-3);flex-shrink:0}.cd-tag-input{min-height:28px;padding:3px 6px;border:1px solid var(--cd-border-strong);border-radius:4px;background:var(--cd-canvas);display:flex;align-items:center;gap:4px;flex-wrap:wrap}.cd-tag{display:inline-flex;align-items:center;gap:4px;height:20px;padding:0 6px 0 8px;background:var(--cd-hover-strong);border-radius:3px;font-size:11px;color:var(--cd-text);font-weight:500}.cd-tag button{color:var(--cd-text-3);width:12px;height:12px;display:grid;place-items:center;border-radius:2px}.cd-tag button:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-tag-input-input{flex:1;min-width:60px;border:0;outline:0;background:transparent;font-size:12px;height:20px;padding:0 4px}.cd-conv{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--cd-canvas)}.cd-conv-header{height:52px;border-bottom:1px solid var(--cd-border);display:flex;align-items:center;padding:0 16px;gap:12px;flex-shrink:0}.cd-conv-title-wrap{display:flex;flex-direction:column;flex:1;min-width:0}.cd-conv-title{font-size:14px;font-weight:600;color:var(--cd-text);display:inline-flex;align-items:center;gap:8px;min-width:0;max-width:100%}.cd-conv-title>span:first-child{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cd-conv-title .cd-status-pill{margin-left:4px}.cd-conv-sub{font-size:11px;color:var(--cd-text-2);display:inline-flex;align-items:center;gap:6px;margin-top:2px;min-width:0;max-width:100%;overflow:hidden;white-space:nowrap}.cd-conv-sub>span{flex-shrink:0}.cd-conv-sub>span:first-child,.cd-conv-sub>span:last-child{min-width:0;overflow:hidden;text-overflow:ellipsis}.cd-conv-sub>span:first-child{max-width:40%}.cd-conv-sub>span:last-child{flex-shrink:1}.cd-conv-via{border:1px solid var(--cd-border-strong);padding:0 5px;border-radius:3px;font-size:11px;color:var(--cd-text-2);display:inline-flex;align-items:center;gap:4px;height:17px}.cd-conv-actions{display:flex;align-items:center;gap:2px;flex-shrink:0}.cd-conv-iconbtn{width:28px;height:28px;border-radius:4px;display:grid;place-items:center;color:var(--cd-text-2)}.cd-conv-iconbtn:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-stream{flex:1;overflow-y:auto;padding:16px 24px;display:flex;flex-direction:column;gap:14px;min-height:0}.cd-msg{display:grid;grid-template-columns:28px 1fr;gap:10px}.cd-msg-avatar{width:28px;height:28px;border-radius:999px;font-weight:600;font-size:11px;display:grid;place-items:center;color:#fff;flex-shrink:0;margin-top:2px}.cd-msg-body{min-width:0;display:flex;flex-direction:column;gap:4px}.cd-msg-header{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--cd-text-2)}.cd-msg-name{font-weight:600;color:var(--cd-text);font-size:13px}.cd-msg-bubble{background:var(--cd-hover);border:1px solid var(--cd-border-soft);padding:8px 12px;border-radius:2px 8px 8px;max-width:680px;font-size:13px;color:var(--cd-text);line-height:1.5}.cd-msg[data-from=agent] .cd-msg-bubble{background:var(--cd-accent-weak);border-color:color-mix(in oklch,var(--cd-accent) 25%,transparent);border-top-left-radius:2px}.cd-msg[data-type=internal] .cd-msg-bubble{background:#fffbeb;border-color:#fde68a;border-left:3px solid var(--cd-amber)}body.cd-dark .cd-msg[data-type=internal] .cd-msg-bubble{background:#2b1e08;border-color:#59420c;border-left-color:var(--cd-amber)}.cd-msg-attachments{display:flex;gap:6px;flex-wrap:wrap}.cd-msg-att{display:inline-flex;align-items:center;gap:6px;padding:4px 8px;background:var(--cd-canvas);border:1px solid var(--cd-border);border-radius:4px;font-size:12px;color:var(--cd-text-2)}.cd-system-line{display:flex;align-items:center;gap:8px;padding:2px 0;color:var(--cd-text-3);font-size:11px}.cd-system-line:before,.cd-system-line:after{content:"";flex:1;height:1px;background:var(--cd-border-soft)}.cd-composer{border-top:1px solid var(--cd-border);display:flex;flex-direction:column;background:var(--cd-canvas);flex-shrink:0}.cd-composer-tabs{display:flex;gap:0;padding:0 16px;border-bottom:1px solid var(--cd-border-soft);height:32px;align-items:center;gap:4px}.cd-composer-tab{height:32px;padding:0 10px;display:inline-flex;align-items:center;gap:6px;color:var(--cd-text-2);font-size:12px;position:relative;font-weight:500}.cd-composer-tab:hover,.cd-composer-tab[aria-pressed=true]{color:var(--cd-text)}.cd-composer-send-inline{border:1px solid var(--cd-border);border-radius:4px;height:26px;color:var(--cd-link);background:var(--cd-hover)}.cd-composer-send-inline:disabled{color:var(--cd-text-3);background:transparent;cursor:not-allowed}.cd-composer-tab[aria-pressed=true]:after{content:"";position:absolute;left:6px;right:6px;bottom:-1px;height:2px;background:var(--cd-text)}.cd-composer-tab[data-internal=true][aria-pressed=true]:after{background:var(--cd-amber)}.cd-composer-tab-spacer{flex:1}.cd-composer-to{display:flex;align-items:center;padding:6px 16px;border-bottom:1px solid var(--cd-border-soft);gap:8px;font-size:12px;color:var(--cd-text-2)}.cd-composer-to .cd-label{font-weight:500;color:var(--cd-text-2)}.cd-composer-to .cd-chip{display:inline-flex;align-items:center;gap:4px;height:20px;padding:0 6px;background:var(--cd-hover-strong);border-radius:3px;font-size:12px;color:var(--cd-text);font-weight:500}.cd-composer-to .cd-cc{margin-left:auto;color:var(--cd-link);font-size:11px;font-weight:500}.cd-composer-body{padding:10px 16px}.cd-composer-textarea{width:100%;min-height:60px;max-height:200px;border:0;outline:0;background:transparent;resize:none;color:var(--cd-text);font-size:13px;line-height:1.55;font-family:inherit}.cd-composer-textarea::-moz-placeholder{color:var(--cd-text-3)}.cd-composer-textarea::placeholder{color:var(--cd-text-3)}.cd-composer-toolbar{display:flex;align-items:center;padding:6px 10px;gap:2px;border-top:1px solid var(--cd-border-soft)}.cd-tool{width:28px;height:28px;border-radius:4px;display:grid;place-items:center;color:var(--cd-text-2)}.cd-tool:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-tool.cd-sep{width:1px;height:14px;background:var(--cd-border);margin:0 4px;padding:0}.cd-dock{height:44px;border-top:1px solid var(--cd-border);background:var(--cd-panel);display:flex;align-items:center;padding:0 12px;gap:8px;flex-shrink:0}.cd-dock-left{display:flex;align-items:center;gap:8px;flex:1;min-width:0}.cd-dock-right{display:flex;align-items:center;gap:8px}.cd-macro{height:28px;padding:0 10px;border:1px solid var(--cd-border-strong);border-radius:4px;background:var(--cd-canvas);display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--cd-text);min-width:240px}.cd-macro:hover{border-color:var(--cd-text-3)}.cd-macro svg{color:var(--cd-text-2)}.cd-btn{height:28px;padding:0 10px;border-radius:4px;border:1px solid var(--cd-border-strong);background:var(--cd-canvas);color:var(--cd-text);font-size:12px;font-weight:500;display:inline-flex;align-items:center;gap:6px}.cd-btn:hover{background:var(--cd-hover)}.cd-btn-primary{background:var(--cd-accent);border-color:var(--cd-accent);color:#fff}.cd-btn-primary:hover{background:var(--cd-accent-hover)}.cd-btn-primary[disabled]{opacity:.55;cursor:not-allowed}.cd-btn-split{display:inline-flex;align-items:stretch}.cd-btn-split .cd-btn{border-radius:4px 0 0 4px}.cd-btn-split .cd-btn-caret{width:24px;border-radius:0 4px 4px 0;margin-left:-1px}.cd-status-pill{display:inline-flex;align-items:center;gap:4px;height:18px;padding:0 6px;border-radius:3px;font-size:11px;font-weight:500;font-family:IBM Plex Sans,sans-serif;text-transform:uppercase;letter-spacing:.03em}.cd-status-pill.cd-open{background:var(--cd-green-bg);color:#15803d}.cd-status-pill.cd-pending{background:var(--cd-amber-bg);color:#b45309}.cd-status-pill.cd-solved{background:var(--cd-hover-strong);color:var(--cd-text-2)}.cd-status-pill.cd-new{background:var(--cd-accent-weak);color:#1d4ed8}.cd-status-pill.cd-hold{background:var(--cd-red-bg);color:var(--cd-red)}body.cd-dark .cd-status-pill.cd-open{color:#4ade80}body.cd-dark .cd-status-pill.cd-pending{color:#fbbf24}body.cd-dark .cd-status-pill.cd-new{color:#60a5fa}body.cd-dark .cd-status-pill.cd-hold{color:#f87171}.cd-priority-pill{display:inline-flex;align-items:center;gap:4px;height:18px;padding:0 6px;border-radius:3px;font-size:11px;font-weight:500;background:var(--cd-hover-strong);color:var(--cd-text-2)}.cd-priority-dot{width:6px;height:6px;border-radius:999px}.cd-priority-pill.cd-urgent .cd-priority-dot{background:var(--cd-red)}.cd-priority-pill.cd-high .cd-priority-dot{background:var(--cd-amber)}.cd-priority-pill.cd-normal .cd-priority-dot{background:var(--cd-text-3)}.cd-priority-pill.cd-low .cd-priority-dot{background:var(--cd-text-3);opacity:.5}.cd-ch-chip{display:inline-flex;align-items:center;gap:4px;color:var(--cd-text-2);font-size:11px;font-weight:500}.cd-ch-icon{width:12px;height:12px;display:grid;place-items:center}.cd-context{width:360px;border-left:1px solid var(--cd-border);background:var(--cd-canvas);display:flex;flex-direction:column;flex-shrink:0;min-height:0}.cd-context[data-collapsed=true]{width:44px}.cd-context-rail{width:44px;border-left:1px solid var(--cd-border);background:var(--cd-panel);display:flex;flex-direction:column;align-items:center;padding:6px 0;gap:2px;flex-shrink:0}.cd-context-rail-btn{width:32px;height:32px;border-radius:4px;display:grid;place-items:center;color:var(--cd-text-2)}.cd-context-rail-btn:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-context-rail-btn[aria-pressed=true]{background:var(--cd-canvas);color:var(--cd-text);border:1px solid var(--cd-border)}.cd-context-main{flex:1;display:flex;flex-direction:column;min-height:0;min-width:0}.cd-context[data-collapsed=true] .cd-context-main{display:none}.cd-context-body{flex:1;overflow-y:auto;min-height:0}.cd-card{border-bottom:1px solid var(--cd-border);padding:14px 16px}.cd-card-header{display:flex;align-items:center;gap:6px;margin-bottom:10px}.cd-card-title{font-size:12px;font-weight:600;color:var(--cd-text);text-transform:uppercase;letter-spacing:.04em;flex:1}.cd-card-actions{display:flex;gap:2px}.cd-customer-head{display:grid;grid-template-columns:40px 1fr auto;gap:10px;align-items:center;margin-bottom:12px}.cd-customer-avatar{width:40px;height:40px;border-radius:999px;font-weight:600;font-size:14px;display:grid;place-items:center;color:#fff;position:relative}.cd-customer-avatar:after{content:"";position:absolute;bottom:0;right:0;width:10px;height:10px;border-radius:999px;background:var(--cd-green);border:2px solid var(--cd-canvas)}.cd-customer-name{font-size:14px;font-weight:600;color:var(--cd-text)}.cd-customer-company{font-size:11px;color:var(--cd-text-2);margin-top:1px}.cd-kv{display:grid;grid-template-columns:80px 1fr;gap:4px 10px;font-size:12px;align-items:start}.cd-kv dt{color:var(--cd-text-2);font-weight:400;padding:3px 0}.cd-kv dd{margin:0;color:var(--cd-text);padding:3px 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cd-context-tabs{display:flex;gap:2px;padding:0 12px;border-bottom:1px solid var(--cd-border);height:36px;flex-shrink:0;overflow-x:auto;overflow-y:hidden;scrollbar-width:none}.cd-context-tabs::-webkit-scrollbar{display:none}.cd-context-tab{height:36px;padding:0 8px;color:var(--cd-text-2);font-size:12px;font-weight:500;position:relative;display:inline-flex;align-items:center;flex-shrink:0;white-space:nowrap}.cd-context-tab:hover,.cd-context-tab[aria-pressed=true]{color:var(--cd-text)}.cd-context-tab[aria-pressed=true]:after{content:"";position:absolute;left:6px;right:6px;bottom:-1px;height:2px;background:var(--cd-text)}.cd-history-item{padding:10px 0;border-bottom:1px solid var(--cd-border-soft);display:grid;grid-template-columns:10px 1fr auto;gap:10px;align-items:start;cursor:pointer}.cd-history-item:hover .cd-history-title{color:var(--cd-link)}.cd-history-item:last-child{border-bottom:0}.cd-history-dot{width:8px;height:8px;border-radius:2px;margin-top:5px}.cd-history-title{font-size:12px;font-weight:500;color:var(--cd-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cd-history-meta{font-size:11px;color:var(--cd-text-2);margin-top:2px;display:flex;align-items:center;gap:6px}.cd-history-time{font-size:11px;color:var(--cd-text-3);font-variant-numeric:tabular-nums}.cd-stat-label{font-size:10px;color:var(--cd-text-2);text-transform:uppercase;letter-spacing:.04em}.cd-stat-val{font-size:16px;font-weight:600;color:var(--cd-text);margin-top:2px;font-variant-numeric:tabular-nums;font-family:IBM Plex Sans,sans-serif;letter-spacing:-.01em}.cd-stat-val.cd-amber{color:var(--cd-amber)}.cd-tweaks{position:fixed;right:16px;bottom:16px;width:320px;background:var(--cd-canvas);border:1px solid var(--cd-border-strong);border-radius:6px;box-shadow:0 8px 24px #00000014,0 2px 6px #0000000a;z-index:1000;font-size:12px}body.cd-dark .cd-tweaks{box-shadow:0 8px 24px #0009,0 2px 6px #0006}.cd-tweaks-hd{padding:10px 12px;border-bottom:1px solid var(--cd-border);display:flex;align-items:center;gap:6px}.cd-tweaks-hd strong{font-size:12px;font-weight:600}.cd-tweaks-body{padding:12px;display:flex;flex-direction:column;gap:12px;max-height:70vh;overflow-y:auto}.cd-tweak-row{display:flex;flex-direction:column;gap:5px}.cd-tweak-row .cd-tweak-label{font-size:11px;color:var(--cd-text-2);font-weight:500}.cd-seg{display:inline-flex;border:1px solid var(--cd-border-strong);border-radius:4px;overflow:hidden;flex-wrap:wrap}.cd-seg button{padding:4px 8px;font-size:11px;color:var(--cd-text-2);border-right:1px solid var(--cd-border-strong);background:var(--cd-canvas)}.cd-seg button:last-child{border-right:0}.cd-seg button[aria-pressed=true]{background:var(--cd-text);color:var(--cd-text-inv)}.cd-settings{display:flex;flex:1;min-height:0}.cd-settings-nav{width:240px;border-right:1px solid var(--cd-border);padding:12px 8px;background:var(--cd-panel);flex-shrink:0;overflow-y:auto}.cd-settings-sec{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--cd-text-3);padding:12px 10px 6px}.cd-settings-item{display:flex;align-items:center;gap:8px;padding:5px 10px;border-radius:4px;color:var(--cd-text);font-size:12px;cursor:pointer}.cd-settings-item:hover{background:var(--cd-hover)}.cd-settings-item[aria-current=page]{background:var(--cd-hover-strong);font-weight:500}.cd-settings-main{flex:1;overflow-y:auto;padding:24px 32px;max-width:960px;min-height:0}.cd-settings-h1{font-size:20px;font-weight:600;margin:0 0 4px}.cd-settings-sub{color:var(--cd-text-2);font-size:13px;margin:0 0 24px}.cd-channel-card{display:grid;grid-template-columns:36px 1fr auto;align-items:center;gap:14px;padding:14px 16px;border:1px solid var(--cd-border);border-radius:6px;margin-bottom:8px;background:var(--cd-canvas)}.cd-channel-icon{width:36px;height:36px;border-radius:6px;display:grid;place-items:center;color:#fff}.cd-channel-name{font-size:13px;font-weight:600}.cd-channel-meta{font-size:11px;color:var(--cd-text-2);margin-top:2px}.cd-switch{width:28px;height:16px;border-radius:999px;background:var(--cd-border-strong);position:relative;flex-shrink:0;transition:background .12s}.cd-switch:after{content:"";position:absolute;top:2px;left:2px;width:12px;height:12px;border-radius:999px;background:#fff;transition:left .12s}.cd-switch[data-on=true]{background:var(--cd-accent)}.cd-switch[data-on=true]:after{left:14px}.cd-inbox-full{flex:1;display:flex;flex-direction:column;min-height:0;min-width:0}.cd-inbox-full-header{padding:14px 16px;border-bottom:1px solid var(--cd-border);display:flex;align-items:center;gap:12px}.cd-inbox-h1{font-size:16px;font-weight:600;margin:0}.cd-inbox-toolbar{display:flex;align-items:center;gap:6px;padding:8px 16px;border-bottom:1px solid var(--cd-border)}.cd-table{flex:1;overflow:auto;min-height:0}.cd-tr{display:grid;grid-template-columns:28px 28px 1.7fr 1fr 100px 80px 120px 100px 90px;gap:10px;padding:0 16px;align-items:center;height:36px;border-bottom:1px solid var(--cd-border-soft);font-size:12px;cursor:pointer}.cd-tr:hover{background:var(--cd-hover)}.cd-tr.cd-thead{background:var(--cd-panel);font-weight:500;color:var(--cd-text-2);position:sticky;top:0;z-index:2;font-size:11px;text-transform:uppercase;letter-spacing:.03em;height:32px;cursor:default}.cd-tr.cd-thead:hover{background:var(--cd-panel)}.cd-td-name{font-weight:500;color:var(--cd-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:inline-flex;align-items:center;gap:8px}.cd-td-subj,.cd-td-assignee{color:var(--cd-text-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cd-td-time{color:var(--cd-text-3);font-variant-numeric:tabular-nums}.cd-mini-avatar{width:20px;height:20px;border-radius:999px;font-size:10px;font-weight:600;color:#fff;display:grid;place-items:center;flex-shrink:0}.cd-checkbox{width:14px;height:14px;border:1px solid var(--cd-border-strong);border-radius:3px;display:grid;place-items:center;background:var(--cd-canvas)}.cd-checkbox[data-checked=true]{background:var(--cd-accent);border-color:var(--cd-accent);color:#fff}@keyframes cd-fade-in{0%{opacity:0;transform:translateY(2px)}to{opacity:1;transform:translateY(0)}}.cd-anim-in{animation:cd-fade-in .14s ease-out}.cd-pop{position:absolute;z-index:50;background:var(--cd-canvas);border:1px solid var(--cd-border-strong);border-radius:4px;box-shadow:0 6px 18px #00000014,0 2px 4px #0000000a;min-width:180px;padding:4px;font-size:12px}body.cd-dark .cd-pop{box-shadow:0 6px 18px #0000008c,0 2px 4px #0000004d}.cd-pop-item{height:28px;display:flex;align-items:center;gap:8px;padding:0 8px;border-radius:3px;color:var(--cd-text);cursor:pointer}.cd-pop-item:hover{background:var(--cd-hover)}.cd-pop-item[aria-selected=true]{background:var(--cd-accent-weak);color:var(--cd-accent)}.cd-pop-sep{height:1px;background:var(--cd-border);margin:4px 0}.cd-pop-head{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--cd-text-3);padding:6px 8px 2px}:root{--cd-ws-rail: 64px;--cd-presence-online: #22c55e;--cd-presence-idle: #f59e0b;--cd-presence-dnd: #ef4444;--cd-presence-offline: #6b7280;--cd-presence-call: #a855f7}.cd-ws-rail{width:var(--cd-ws-rail);background:var(--cd-bg);border-right:1px solid var(--cd-border);display:flex;flex-direction:column;align-items:center;padding:10px 0 12px;gap:6px;flex-shrink:0;overflow-y:auto;scrollbar-width:none}.cd-ws-rail::-webkit-scrollbar{display:none}body.cd-dark .cd-ws-rail{background:#08080a}.cd-ws-logo{width:40px;height:40px;border-radius:12px;background:var(--cd-text);color:var(--cd-text-inv);display:grid;place-items:center;font-weight:700;font-size:14px;font-family:IBM Plex Mono,monospace;letter-spacing:-.02em}.cd-ws-sep{width:32px;height:2px;background:var(--cd-border);border-radius:1px;margin:2px 0}.cd-ws-item{position:relative;width:40px;height:40px;border-radius:14px;display:grid;place-items:center;color:#fff;font-weight:600;font-size:13px;cursor:pointer;transition:border-radius .14s ease,transform .14s ease;font-family:IBM Plex Sans,sans-serif;overflow:visible}.cd-ws-item:hover,.cd-ws-item[aria-pressed=true]{border-radius:12px}.cd-ws-item:before{content:"";position:absolute;left:-12px;top:50%;transform:translateY(-50%);width:3px;height:8px;background:var(--cd-text);border-radius:0 3px 3px 0;opacity:0;transition:all .14s ease}.cd-ws-item:hover:before{opacity:1;height:16px}.cd-ws-item[aria-pressed=true]:before{opacity:1;height:28px}.cd-ws-item .cd-ws-unread{position:absolute;bottom:-2px;right:-2px;background:var(--cd-red);color:#fff;font-size:9px;font-weight:600;min-width:16px;height:16px;padding:0 4px;border-radius:999px;display:grid;place-items:center;border:2px solid var(--cd-bg);font-family:IBM Plex Mono,monospace}body.cd-dark .cd-ws-item .cd-ws-unread{border-color:#08080a}.cd-ws-add{width:40px;height:40px;border-radius:14px;background:var(--cd-hover);color:var(--cd-green);display:grid;place-items:center;cursor:pointer;transition:border-radius .14s ease}.cd-ws-add:hover{border-radius:12px;background:var(--cd-green);color:#fff}.cd-sb{width:260px;background:var(--cd-panel);border-right:1px solid var(--cd-border);display:flex;flex-direction:column;flex-shrink:0;min-height:0}body.cd-dark .cd-sb{background:#131316}.cd-sb-brandhd{height:44px;display:flex;align-items:center;padding:0 12px;gap:8px;border-bottom:1px solid var(--cd-border);font-size:13px;font-weight:600;flex-shrink:0;cursor:pointer}.cd-sb-brandhd:hover{background:var(--cd-hover)}.cd-sb-brandhd .cd-sb-brand-name{flex:1}.cd-sb-brandhd small{font-size:11px;color:var(--cd-text-2);font-weight:400;display:block;margin-top:1px}.cd-sb-search{padding:6px 8px 4px;flex-shrink:0}.cd-sb-search-input{display:flex;align-items:center;gap:6px;height:26px;padding:0 8px;background:var(--cd-bg);border:1px solid var(--cd-border);border-radius:4px;font-size:12px;color:var(--cd-text-3)}.cd-sb-body{flex:1;overflow-y:auto;min-height:0;padding:4px 0 12px}.cd-sb-cat{display:flex;align-items:center;height:22px;padding:0 8px 0 10px;margin-top:8px;color:var(--cd-text-2);font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;cursor:pointer;gap:4px}.cd-sb-cat:hover{color:var(--cd-text)}.cd-sb-cat-chev{transition:transform .12s}.cd-sb-cat[data-collapsed=true] .cd-sb-cat-chev{transform:rotate(-90deg)}.cd-sb-cat-label{flex:1}.cd-sb-cat-add{width:16px;height:16px;display:grid;place-items:center;border-radius:3px;opacity:0}.cd-sb-cat:hover .cd-sb-cat-add{opacity:1}.cd-sb-cat-add:hover{background:var(--cd-hover-strong)}.cd-sb-row{display:flex;align-items:center;height:28px;margin:1px 6px;padding:0 8px;border-radius:4px;color:var(--cd-text-2);font-size:13px;gap:8px;cursor:pointer;position:relative}.cd-sb-row:hover{background:var(--cd-hover);color:var(--cd-text)}.cd-sb-row[data-active=true]{background:var(--cd-hover-strong);color:var(--cd-text);font-weight:500}.cd-sb-row[data-unread=true]{color:var(--cd-text);font-weight:500}.cd-sb-row[data-unread=true]:before{content:"";position:absolute;left:-6px;top:50%;transform:translateY(-50%);width:4px;height:8px;background:var(--cd-text);border-radius:0 4px 4px 0}.cd-sb-row-ico{width:16px;height:16px;display:grid;place-items:center;color:var(--cd-text-3);flex-shrink:0}.cd-sb-row:hover .cd-sb-row-ico,.cd-sb-row[data-active=true] .cd-sb-row-ico,.cd-sb-row[data-unread=true] .cd-sb-row-ico{color:var(--cd-text-2)}.cd-sb-row-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cd-sb-row-count{font-size:10px;font-family:IBM Plex Mono,monospace;background:var(--cd-hover-strong);color:var(--cd-text-2);padding:1px 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